Kelly McFadyen
Executive Director
Corporate Services
Parliament of NSW
Kelly provides leadership and strategic direction for the Corporate Services Division. Kelly works with the executive and senior managers to provide professional IT, Finance, People, Property, Security and Corporate Planning services across Parliament. Kelly brings 23 years’ leadership experience in corporate services, strategy and governance in both the private and NSW public sectors.
Juliet Burston
Manager
Customer Experience and Insights
Parliament of NSW
With a career in Customer Experience spanning over 20 years, Juliet’s ability to place herself in the shoes of her customers is both her super power and her passion! Juliet has extensive experience working in the Tourism and Hospitality industry where she successfully implemented human centred workplace culture and customer satisfaction programs.
Since joining the Department of Parliamentary Services May 2021, Juliet’s focus has been on building and implementing a strategy that will drive a human centred workplace within the Parliament of NSW.
Creating a Human Centred Workplace
Human-Centred Workplaces are workplaces that prioritise people. Research has shown that if we actively prioritise people (over profit), our values (over rules), our ethics (over compliance) and develop a culture of trust and gratitude, then discretionary performance will increase!
At the Parliament of NSW we want every team member to be themselves, to feel valued and part of a community. Our goal is to create a workplace where our team members can grow – free to inspire and be inspired. This presentation will offer you an overview of the approach that the Department of Parliamentary Services team in NSW is adopting to create a Human Centred Workplace.